Cancellations & refunds

Sessions are non-transferable and non-refundable.

Cancellation & reschedule

Please tell us at least 2 hours in advance on WhatsApp (+965 9093 9044) to cancel or reschedule. Late cancellations (less than 2 hours before) and no-shows lose the session.

No-shows on memberships

If you book with your membership and do not attend, one session for that workout is deducted from your membership automatically, as if you had attended. Cancel or reschedule at least 2 hours before your appointment to keep the session.

Tardiness

A 10-minute grace period is allowed. After that, your session will be shortened to respect the next client.

Payment problems

If you were charged but your booking or membership was not confirmed, contact us — we will confirm it or refund you in full to the original payment method.

Refunds

Approved refunds are returned to the original KNET or card via Hesabe. Bank processing times apply.